Service Monitoring Performance Standards

We review, analyse and audit internally as a reflection of our commitment to delivering and constantly improving quality service to our clients. In order to ensure that this objective is met the quality of our service will ultimately be judged by you by monitoring the following:

Training course evaluation questionnaires
Helpline users - evaluation of the service
Termly survey of sample schools using the service on their perception of the service quality

"As the Department for Education continue to make ever increasing demands on a school's monitoring and reporting capabilities it has become essential that head teachers and governors understand the importance of MIS and receive the help they need to drive the necessary productivity. However, we understand that value for money and a return on your MIS investment is essential for all schools; we take pride in our commitment to contributing to this key dynamic.

Therefore fundamentally what matters is that you are provided with a professional service that represents value for money and a class leading competitive solution, delivered by people you know and trust within your school and indeed on all our client sites."

Tina Brown - Managing Director