Build a career at SBS

As a growing company SBS is always looking for experienced, professional staff to be part of its team which delivers a first class service to its customers.

If you are dynamic, experienced, professional and looking to work within a thriving company and any of the vacancies below are of interest to you, please download and complete an application form and send to SBS HR.

Company benefits include:

  • Pension scheme
  • Group profit share scheme
  • SBS bonus & commission incentive plan
  • Covered under our Death in Service Insurance Scheme
  • Discount voucher scheme

Download an application form →

School Business Services complies with all relevant UK legislation and does not discriminate on any protected characteristics.


Current jobs


Software Developer

Competitive salary + benefits

Full Time/Permanent • Based in Poole, Dorset

This is an exciting opportunity to join a fast-moving, profitable web-applications team on a complex product that our users love. We are looking for someone with a ‘whole-of-business’ perspective, who enjoys contributing at all levels of product development; not just code, but user-experience and feature ownership.

This is perfect role for someone looking to take a ‘deep dive’ into a complex problem domain, and build fast, secure web-apps that are taking on industry incumbents and winning. We pride ourselves on running like a start-up within a larger business, so flexibility and a sense of humour are required.

  • Participate in all aspects of the software development process for our flagship product, such as design, coding, infrastructure, tool development, user interface & user experience
  • Maintain a pro-active approach to security, optimisation and testing
  • Own all aspects of the software, and help decide on future direction
  • Provide third-tier technical support
  • Occasionally deliver smaller projects for other areas of the business
  • Potentially manage & mentor junior developers, including code reviews and the like

Key Result Areas

Team Work and Communication

  • Attend (where required) SBS meetings and events at any one of our regional offices
  • Communicate with managers, team members, and all other colleagues within the business effectively and clearly
  • Have a sense of humour

Manage Company Performance & Development

  • Help improve existing and establish new operating systems within SBS
  • Take responsibility to understand all SBS Services and software; existing and new

Flexibility

  • Perform any other duties and objectives as required from time to time in order to contribute to the achievement of the business vision, aims, objectives and targets
  • Willing to travel within the UK and internationally

Essential Skills

  • Expert knowledge of PHP
  • Expert knowledge of Symfony 2
  • Good knowledge of CSS & Javascript

Desirable Skills

  • Linux, AWS & general sys-admin knowledge
  • Common open-source web tech; Apache, redis, MySQL, varnish, git
  • Javascript frameworks; backbone/React/Vue.js
  • CSS technologies; LESS/SASS/bootstrap
  • C#, .NET & WPF
  • Unit & functional testing automation
  • Good knowledge of optimisation; backend, database & frontend
  • Appetite for financial analysis and investigation

Any additional duties commensurate with the post as specified by the Line Manager and Management Team.

Job Description →

If you are interested in the role please download an application form from above and send a completed version to us at sbshr@schoolbusinessservices.co.uk or via post to SBS House, Marshes End, Upton Road, Poole, Dorset, BH17 7AG


ICT Service Desk Support Technician

Competitive salary + benefits

Full Time/Permanent • Based in Milton Keynes

The post holder will be required to work as part of a small, but hugely important team, that will maintain our high level of service. The post requires excellent communication skills and customer service and a sound knowledge of education establishment requirements.

  • Incident management – Customer calls to our service desk need to be dealt with professionally, recorded on our information management system and managed through to resolution, following our KPI’s for call resolution times.
  • Escalation – where cases are more complex or exceeding KPI resolution times the post holder will follow the defined escalation procedures appropriate to the product.
  • Use remote access software to access school systems to fully investigate and resolve any problems.
  • Pro-active monitoring of Client ICT infrastructure and Software
  • Maintaining daily checks on Client systems to ensure backups are running and Servers maintain performance
  • Documenting all resolutions following the service desk procedures and flowcharts.
  • Providing details and information to the relevant senior staff call issues and resolutions.
  • Maintain all office PC’s to ensure latest software is installed and systems are working efficiently.
  • To commit to undertake continual training and development in the products supported.
  • To contribute to the development of the service to further expand into other educational establishments.
  • Possible site visits may be required to supply cover for field engineers.

Any additional duties commensurate with the post as specified by the Service Desk Supervisor.

Job Description → Person Specification →

If you are interested in the role please download an application form from above and send a completed version to us at sbshr@schoolbusinessservices.co.uk or via post to SBS House, Marshes End, Upton Road, Poole, Dorset, BH17 7AG


Telemarketing Executive

Competitive salary + benefits

Full Time/Permanent • Based in Poole, Dorset

An enthusiastic, results focused individual is required to join a growing sales team. This office based, new business focused person will be responsible for telemarketing activity across the business. The key responsibilities would include nurturing inbound and outbound leads, managing sales pipeline, generating new business opportunities and booking meetings for our external sales team.

This is a target focused role and the individual will be expected to achieve and exceed targets on a monthly, quarterly and annual basis. The post holder is expected to build upon the existing relationships with our current prospects and create new exciting opportunities for our sales team.

  • Generate sales-ready appointments through outbound telephone calls.
  • Identify opportunities for new business.
  • Develop and maintain a high level of understanding of SBS’ different routes to market. Have the ability to be able to talk about these in detail in relation to identified requirements.
  • Data cleansing and contract updates – grow prospect database.
  • Build relationships with members of the Senior Leadership Team in UK, UAE and International schools.
  • Generate customer leads through gap analysis of existing services and products.
  • Pre-qualification of inbound leads via company website.
  • Cold calls to new geographical areas or school types.
  • Qualification of event leads.
  • Assist with the creation of email campaigns.
  • Follow-ups to email campaigns (click and opens).
  • Registrations for SBS events and training (incl feedback surveys).
  • Qualification of visitors to relevant website pages.
  • Use scripts to provide information about product features, prices etc. and present their benefits.
  • Ask pertinent questions to understand the prospect/customer’s requirements.
  • Persuade the prospect/customer to book an appointment by demonstrating how the product or service meet their needs.
  • Obtain school’s existing supplier and contract renewal intelligence.
  • Assist with diary management of Business Development Consultants, management team and Directors, with regards to telemarketing campaigns and appointment bookings.
  • Assist with administration of CRM system, ensure accurate account and contact data at all times.
  • Assist with sending literature to customers, prospects and partners where necessary.
  • Help manage the incoming sales line. Answering any inbound enquiries.
  • Assist where necessary, during busy periods, to obtain customer feedback via account management calls.
  • Help process event enquiry forms, add contacts to our CRM system and gather missing information.
  • Responsible for the effective distribution of marketing news and announcements both internally and externally.
  • Assist with the effective and timely rollout of campaigns that support the company’s marketing strategy and aims.
  • Communicate effectively with your team and other colleagues at all times.
  • General administration duties and general office cover when required.

Any additional duties commensurate with the post as specified by your line manager.

Job Description → Person Specification →

If you are interested in the role please download an application form from above and send a completed version to us at sbshr@schoolbusinessservices.co.uk or via post to SBS House, Marshes End, Upton Road, Poole, Dorset, BH17 7AG


SIMS Consultant

Competitive salary + benefits

The post holder is required to provide consultancy, training and support to schools in the use of Capita SIMS MIS to ensure effective use and improve efficiency of the systems use within the school. The post requires excellent communications skills and a sound knowledge of education and primarily involves visiting schools in the London area and liaising with senior managers, headteachers and administrative staff to raise awareness and further develop the use of SIMS.

  • To provide onsite support and training in SIMS Core products i.e. SIMS .net; STAR7, SEN, Behaviour Management, Registration and Admissions, Statutory Returns and Attendance 7. Knowledge of Assessment 7, Discover and Personnel would be an advantage
  • To be aware of developments in SIMS and to keep up to date with educational initiatives
  • To provide technical input relating to developments in SIMS
  • To provide helpdesk services, as required
  • To carry out software upgrades and install patches whenever necessary
  • To contribute to the development of the service to further expand into other educational establishments
  • To produce SIMS Case Studies for inclusion within the SBS web site for marketing purposes
  • To contribute to the content for our SIMS Newsletters (half termly production) for hints and tips and general information

Relationships

  • Strive to create relationships with school senior leadership teams
  • Obtain school senior leadership teams details and communicate effectively and positively all SBS actions and plans
  • Ensure that in the eyes of the school senior leadership team, SBS are indispensable wherever possible
  • Whilst in the SBS offices to act as a focal point for SIMS related issues and assist colleagues with SIMS/MIS questions

Service Desk

  • The service desk operation within SBS is a critical part of our service to schools, the central part of the company for our main services serving customers and employees alike. The service desk is the first point of contact for all of our customers, suppliers and colleagues and will always be the main hub of our company.
  • The service desk operation is flexible and is managed by a rota system to ensure at least 2 people are available each day.
  • The service desk significantly contributes to the growth of our company by allowing people to understand our business and customers’ requirements and provide them with a fantastic platform to provide either field sales or consultancy services.

Any additional duties commensurate with the post as specified by the MIS Manager.

Job Description → Person Specification →

If you are interested in the role please download an application form from above and send a completed version to us at sbshr@schoolbusinessservices.co.uk or via post to SBS House, Marshes End, Upton Road, Poole, Dorset, BH17 7AG

Successful candidates will be contacted by telephone to attend an interview.


SIMS Senior Consultant

Competitive salary + benefits

To provide high quality strategic advice and guidance to our customers. The post holder will be joining a professional team of experts, working independently in a variety of schools and academies with an expectation to use their own initiative. There will be an expectation to perform this role within maintained, academy or free schools. This role is likely to be utilised across a variety of schools or academies.

Ability to understand, interpret and consult in regard to:

  • Timetable using Nova T6
  • Cover
  • Performance Analysis
  • Discover

To provide on-site support & Training in SIMS Core products:

  • SIMS.net
  • STAR7
  • SEN module
  • Behaviour Management
  • Registration and Admissions
  • Statutory Returns and Attendance 7
  • Knowledge of Assessment 7 & Personnel

Ability to create school timetables on request from schools:

  • Include consultation sessions
  • Presentation to SLT
  • Delivery to agreed timescales

Relationships:

  • Strive to create relationships with school senior leadership teams
  • Obtain school senior leadership teams details and communicate effectively and positively all SBS actions and plans.
  • Ensure that in the eyes of the school senior leadership team, SBS are indispensable wherever possible.
  • Whilst in the SBS offices to act as a focal point for SIMS related issues and assist colleagues with SIMS/MIS questions.

Customer Service:

  • Develop our customer service experience for all schools by supporting the SIMS helpdesk function whenever required.
  • Ensure the quality of work is in line with professional standards and providing MIS Visit reports for all consultancy visits and performing Customer Service visits and calls as required.
  • Provide exceptional customer service and ensure all customers have complete satisfaction with the MIS service and SBS.
  • Escalate any potential customer issues and complaints to MIS Manager as quickly as possible.

Act as SBS ambassador in regard to Business Development:

  • Use current market trends, DfE requirements to continuously improve the service offering.
  • Attend presentations for sales opportunities without the need of other SBS staff.
  • Be aware and promote the growth of the SBS customer base and be responsible for the retention of own school contracts, assisting other team members to retain contracts where possible.
  • Perform meetings in schools for new business activity to explain the SIMS/MIS services.
  • Provide a consistent and professional approach to the SBS MIS business at all time.

Performance:

  • Provide the MIS Manager with accurate information regarding school visits, reports and customer satisfaction
  • Provide an annual plan for each owned school for development with MIS, provide consistent reports and updates for the school as regard to progress
  • Identify new opportunities for MIS development and continuously look to provide added value
  • Communicate to MIS Manager any issues, opportunities or resource requirements.
  • Attend Capita briefings and use own initiative to maintain SIMS knowledge
  • To be aware of developments in SIMS/MIS and to keep up to date with educational initiatives.
  • To provide technical input relating to developments in SIMS.
  • To provide assistance with data issues that may arise and to escalate as and when appropriate

Project Management:

  • Take ownership of assigned projects and focus on the deliverables and objectives
  • Provide MIS Manager with regular updates and report on any issues
  • Research all possible solutions to issues before escalation
  • Assist in the provision of quotations for Schools relating to SIMS/MIS business

Sales & Marketing:

  • Contribute to SBS Newsletter and SIMS related news and requirements.
  • To contribute to the development of the service to further expand into other educational establishments

Flexibility:

  • Maintain level of personal skills and knowledge through CPD.
  • Perform any other duties and objectives as required from time to time in order to contribute to the achievement of the business aims and objectives

Service Desk:

  • The service desk operation within SBS is a critical part of our service to schools, the central part of the company for our main services serving customers and employees alike. The service desk is the first point of contact for all of our customers, suppliers and colleagues and will always be the main hub of our company.
  • The service desk significantly contributes to the growth of our company by allowing people to understand our business and customers’ requirements and provide them with a fantastic platform to provide either field sales or consultancy services

Any additional duties commensurate with the post as specified by the MIS Manager.

Job Description → Person Specification →

If you are interested in the role please download an application form from above and send a completed version to us at sbshr@schoolbusinessservices.co.uk or via post to SBS House, Marshes End, Upton Road, Poole, Dorset, BH17 7AG

Successful candidates will be contacted by telephone to attend an interview.


SBS is always interested in hearing from professionals within our industry, so if you feel that you have something to offer SBS then click here to contact us.

Click here to contact us today!

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