Last reviewed and updated 15.07.2020 13:45pm

Latest update from SBS in relation to Coronavirus (COVID-19)

As the summer term ends, we look forward to the ‘new normal’ return in September. Having reviewed the current climate and considered schools feedback regarding limiting people on school site and supporting ‘bubble working’, we have finalised our plan to continue where possible with remote services from 1st September 2020, with essential onsite school visits only. This means that some schools may receive services with a combination of onsite and offsite support, to assist with their social distancing measures and ensure the health & safety and well-being of our teams in these uncertain times. Those schools who have requested the return of ICT onsite visits will be contacted by your assigned engineer to organise these.

Our Consultants will be in touch to schedule allocated days and discuss your support during the Autumn term. Any SBS staff attending site will be required to complete a full Risk Assessment and comply with SBS and school policies. Please ensure that your school policy is available for our staff to review upon commencement of your onsite visit.

We will continue to be guided by information given by the government and Public Health England and will update our policy and working procedures should anything change in the future.

SBS would like to thank all our customers for your patience and understanding over the past term. We wish everyone continued good health and a restful summer break.

 

Last reviewed and updated 30.06.2020 11:45am

Update from SBS in relation to Coronavirus (COVID-19)

Further to the guidance and information given by the government and Public Health England, our provisional plan is to resume onsite services from 1st September 2020. We plan to provide a similar delivery model pre-Covid 19, unless government guidelines change, and lockdown rules are re-introduced. Visits may entail a combination of onsite and offsite support for some schools, to assist with their social distancing measures if required.

For customers who have specifically requested the resumption of onsite support for emergency ICT visits, we have worked with our team to provide support as needed. From 20th July our ICT team will resume required onsite project work and then from 1st August, will resume onsite managed service support.

Any SBS staff attending site will be required to complete a full Risk Assessment and comply with SBS and school policies. Please ensure that your school policy is available for our staff to review upon commencement of your onsite visit.

SBS would like to thank all our customers for your patience and understanding over the past term. We wish everyone continued good health.

 

Last updated 28.05.2020 16:15pm

Update from SBS in relation to Coronavirus (COVID-19)

We have reviewed the customer survey responses to understand your plans and requirements from June onwards. In many cases we have learned of the implementation of distancing within schools with the introduction of ‘groupings’ and ‘bubbles’. The majority of responses indicated that remote support would be more convenient and help facilitate these plans. Therefore, we will continue with the existing service delivery model for the time being, with ongoing review throughout June.

For customers who have specifically requested the resumption of onsite support as soon as possible, please be assured we are working on plans to accommodate your needs. Emergency visits may be able to commence week beginning 8th June. Please be aware that support will remain a combination of onsite and offsite. Any SBS staff attending sites will be required to complete a full Risk Assessment and comply with SBS and school policies.

We will continue to listen to the guidance and information given by the government and Public Health England and update customers with any changes to our current service delivery model.

SBS would like to thank all customers for their patience and understanding at this time.

We wish everyone well and encourage people to take care of one another.

 

Last updated 19.05.2020 12.00pm

Update from SBS in relation to Coronavirus (COVID-19)

Following the latest Government announcements, we are working towards the resumption of delivering some onsite support to schools. The measures we are taking are to enable us to return to a business as usual approach, however to ensure the health and safety of our staff and customers, which remains our priority, we will follow government advice and updates regarding when we can fully resume on site visits.

In order to understand the requirements of our customers we are asking them to complete a short survey.

From now until the end of May our services will continue as previously advised:

  • All scheduled visits will continue to be delivered remotely. We are experienced in supplying a range of remote support packages, therefore impact to service delivery will be minimal.
  • If emergency site assistance is required, please contact the Service Desk. We will do our very best to assist where possible.
  • Our Service Desks will continue to operate as standard.

We will continue to listen to the guidance and information given by the government and Public Health England, reviewing this policy on a regular basis. We will be updating customers further as we approach 1st June.

SBS would like to thank all customers for their patience and understanding at this time.

We wish everyone well and encourage people to take care of one another.

 

Last updated 17.03.2020 12.00pm

Update from SBS in relation to Coronavirus (COVID-19)

Following the latest Government announcements we have changed the way in which we will be delivering services to schools. The measures we are taking are to help keep our staff and customers safe from the Coronavirus whilst maintaining as consistent service offering as possible.

With effect from Monday 23rd March 2020:

  • All scheduled visits will be delivered remotely. We are experienced in supplying a range of remote support packages, therefore impact to service delivery will be minimal.
  • If site assistance is required please contact the Service Desk. We will do our very best to assist where possible.
  • Our Service Desks will continue to operate as standard.

SBS would like to thank all customers for their patience and understanding at this time.

We wish everyone well and encourage people to take care of one another.

 

Last updated 17.03.2020 12.00pm

Statement in relation to Coronavirus (COVID-19)

This statement is updated regularly, following latest Government announcements and guidelines. It sets out the steps that School Business Services is taking to help keep staff safe from the Coronavirus and therefore maintain as consistent service offering as possible. Also contained within are the measures we are taking to ensure business continuity for School Business Services and your school.

What is SBS doing?

    • Closed both the Head Office in Poole and regional Milton Keynes Office, with staff working from home. Customers should not experience any impact to service delivery
    • Encouraging handwashing and sanitising for all staff
    • Ensuring staff understand the importance of covering their mouth when coughing or sneezing, with tissues being disposed of immediately, and washing their hand
    • Taking steps to prepare field staff for remote/home working
    • Keeping ourselves up to date with Public Health England (PHE) and relaying regular updates and advice to staff
    • Advising staff to not enter any school building should they show any of the symptoms highlighted by PHE:
      • Cough
      • Fever
      • Shortness of breath

or

    • have returned from, or come in contact with someone from the specific countries listed by PHE in the last 14 days
    • have an underlying medical condition.
  • All SBS staff have access to a 24-hour health helpline should they have any concerns or wish to seek professional advice

What we ask our customers/schools to do:

  • Keep up to date with Public Health England (PHE)
  • Guide staff and pupils about the importance of adhering to PHE advice
  • Inform us immediately if any staff, pupil (or their family members) has been tested positive for COVID-19

What happens if your onsite engineer/consultant is unable to attend site due to COVID-19?

In the event that a member of our staff becomes infected or needs to enter a period of self-isolation, SBS will do their very best to deploy an alternative member of staff to your school. If, owing to shortage of capacity, we cannot provide another member of staff, we will liaise with you to undertake as many tasks as possible remotely. SBS are experienced in supplying a range of remote support packages and options, therefore this will minimise the impact to your school.

What happens if your school closes to pupils and you are due to receive an onsite visit?

SBS will continue to support your school under the original terms and conditions or those set out in the point above.

What happens if your school closes completely and you are due to receive an onsite visit?

SBS will still support your staff remotely via the Service Desk channels. All available SBS staff will perform as many tasks and checks as possible, whilst remaining available to school remote workers, therefore minimising the impact to the school and workload when the school reopens.

How are schools who do not receive onsite visits impacted?

Any schools or trusts who currently receive remote or managed services from SBS, will continue to receive a full, uninterrupted service. If you would like to understand more about how we do this, please contact us directly.

As a company we are keen to ensure that we are supporting staff, schools and partners wherever possible. We want to thank you for your support and understanding in relation to the steps we are taking.


Last updated 11/03/2020

Statement in relation to Coronavirus (COVID-19)

This statement sets out the steps that School Business Services is taking to help keep staff safe from the Coronavirus and therefore maintain as consistent service offering as possible. Also contained within are the measures we are taking to ensure business continuity for School Business Services and your school.

What is SBS doing?

  • Encouraging handwashing and sanitising for all staff and guests
  • Ensuring staff understand the importance of covering their mouth when coughing or sneezing, with tissues being disposed of immediately, and washing their hands
  • Ensuring regular cleaning of both the Head office in Poole and the regional office in Milton Keynes, with doorknobs and hand-rails being disinfected
  • Ensuring toilets are kept clean and well stocked with soap and paper for hand-drying rather than towels
  • Taking steps to prepare staff for remote / home working
  • Keeping ourselves up to date with Public Health England (PHE) and relaying regular updates and advice to staff
  • Advising staff to not enter any SBS or school building should they show any of the symptoms highlighted by PHE:
- Cough
- Fever
- Shortness of breath
  • Or if they have returned from, or come in contact with someone from the following countries in the last 14 days:
- China
- Italy
- Thailand
- Japan
- Republic of Korea
- Hong Kong
- Taiwan
- Singapore
- Malaysia
- Macau
Or if they have an underlying medical condition.
  • All SBS staff have access to a 24 hour health helpline should they have any concerns or wish to seek professional advice

What we ask our customers / schools to do:

  • Keep up to date with Public Health England (PHE)
  • Guide staff and pupils about the importance of adhering to PHE advice
  • Inform us immediately if any staff, pupil (or their family members) has been tested positive for COVID-19

What happens if your onsite engineer / consultant is unable to attend site due to COVID-19?

In the event that a member of our staff becomes infected or needs to enter a period of self-isolation, SBS will do their very best to deploy an alternative member of staff to your school. If, owing to shortage of capacity, we cannot provide another member of staff, we will liaise with you to undertake as many tasks as possible remotely. SBS are experienced in supplying a range of remote support packages and options, therefore this will minimise the impact to your school.

What happens if your school closes to pupils and you are due to receive an onsite visit?

SBS will continue to support your school under the original terms and conditions or those set out in the point above.

What happens if your school closes completely and you are due to receive an onsite visit?

SBS will still support your staff remotely via the Service Desk channels. All available SBS staff will perform as many tasks and checks as possible, whilst remaining available to school remote workers, therefore minimising the impact to the school and workload when the school reopens.

How are schools who do not receive onsite visits impacted?

Any schools or trusts who currently receive remote or managed services from SBS, will continue to receive a full, uninterrupted service. If you would like to understand more about how we do this, please contact us directly.

As a company we are keen to ensure that we are supporting staff, schools and partners wherever possible. We want to thank you for your support and understanding in relation to the
steps we are taking.

Click here to contact us today!

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