Service Desk
support

Service Desk support across our core specialisms, Finance & Business, Budget Management, ICT, SIMS and HR is provided by experienced education consultants and engineers with a wealth of sector knowledge for systems, processes and current legislation.

An unlimited Service Desk means you have access to our specialist teams who can instantly answer queries or offer advice and best practice. Our crucial advantage is that the SBS Service Desk is a solution service, not a call logging service.


“SBS Online Service Desk has been great, anticipates what our problems are, they are very patient and always gives us direction and advice. Very friendly staff”

Sarah Bond | School Business Manager | Richard Landers School


Our customers choose us because we offer reliable, expert support with a personal touch that fits their budget. We implement CSI (Continual Service Improvement) on our Service Desks, reviewing how we work so we can ensure effective and responsive support for all customers. Our Service Desk team can complete operational tasks and reporting on your behalf freeing up time so you can focus on more critical tasks.

Through the use of secure remote support software we are able to access your systems to help identify issues and ensure efficient resolution without interrupting you or the school day.

SBS can support your school:

  • Analysis and reporting
  • Statutory returns and procedures
  • Pro-active monitoring and automation
  • Research and development in latest technology for education

Call the Service Desk on 0345 222 1551

Option 1 for ICT support
Option 2 for Finance & Business
Option 3 for SIMS (MIS) & FMS technical support
Option 4 for Accounts
Option 5 for Sales
Option 6 for HR & Payroll support
Option 7 for Procurement and general enquiries
Option 8 for SBS Online support

The Service Desks are available Monday to Friday from 08:00 to 17:00

Please note: The Service Desk will not be available during bank holidays, public holidays, Christmas and the New Year closedown period. Outside of these hours an answerphone service will operate.


The Service Desks each have dedicated email addresses:

Finance – financeservicedesk@schoolbusinessservices.co.uk
SBS Online – sbsonline@schoolbusinessservices.co.uk
ICT – ictservicedesk@schoolbusinessservices.co.uk
MIS – misservicedesk@schoolbusinessservices.co.uk
HR & Payroll – hrservicedesk@schoolbusinessservices.co.uk


Get in touch today! →

Click here to contact us today!

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