United-Learning-Success-Story

SBS are proud to partner with United Learning for ICT

“SBS hasn’t let us down. Normally after several years of working with our centrally appointed managed support agreement supplier, I have a long list of unhappy network managers, but for SBS I only have very positive feedback for their ICT expertise. They work seamlessly as an extension of our team to deliver a robust ICT infrastructure. Well done all.”
Phil Sugars – Head of Schools’ ICT Strategy, United Learning


Independent ICT audits

  • SBS completed thorough infrastructure audits across United Learning’s sites.
  • Areas of review included: Network, Security, Hardware, Device Management Solutions and Software
  • The detailed audit reports have enabled the Trust to plan ahead for the edtech budget, using expert recommendations on renewals and replacement.
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Reporting dashboards provide information on support

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SBS Onsite staff perform planned and ‘adhoc’ hardware installations

Onsite support

  • Onsite tasks include: Hardware and software version management, PC connectivity, keeping security applications updated, day-to-day server monitoring, classroom tech troubleshooting and more…
  • Onsite ICT teams can receive training and mentoring during SBS visits gaining an overview of how to run the ICT estate
  • For peace of mind and continued ‘learning-through-doing’ the schools have the SBS Service Desk available at all times

3rd line service desk support

  • SBS is an experienced provider of remote support for schools via phone and email, and provides escalation assistance for the existing ICT team to support in specialist and more complex areas
  • United Learning’s Head of Schools’ ICT Strategy receives regular detailed reports to review the typical requirements across the schools and inform ongoing strategy, training needs and capacity
  • United Learning has just extended its ICT managed service for 3rd line service desk following 3 years of “outstanding support” and the SBS team are always on hand to escalate problems to
  • In addition to support, United Learning is able to benefit from SBS’ accreditations and service-level agreements with software suppliers
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The SBS ICT Service Desk is on hand for the escalation of critical issues

About United Learning

Award-winning charity of 85 schools £400,000 invested in educational innovation Brings together the best of independent & state sectors

“As sector specialists, we’re passionate about adding value to help with schools’ financial and operational challenges. Schools are understandably tempted to work with entry-level ICT suppliers outside of education, but in the long run it will unfortunately cost more.”
Mark Tadman, SBS Director


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To find out more about United Learning and its schools
visit unitedlearning.org.uk or call 01832 864 444
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To discuss your school ICT call 0345 222 1551 • Option 5 or email us. Find out more about our value-added ICT Service

Click here to contact us today!

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