The post holder is required to provide consultancy, training and support to schools in the use of ESS SIMS and other MIS systems i.e. Arbor, ScholarPack, Bromcom and IRIS Ed:gen to ensure effective use and improve efficiency of the systems use within the school.

The role involves visiting schools for onsite consultancy/training and liaising with senior managers, Headteachers and administrative staff to raise awareness and further develop the use of their MIS.

We also deliver many training courses either onsite or remotely therefore there is an expectation that training delivery would be required. The post requires excellent communications skills and a sound knowledge of education.

Please note: The role is mostly home-based, but with occasional onsite customer visits. If you prefer to be partly office-based, we have teams based in Poole and Milton Keynes.

Duties & Responsibilities

  1. Ability to understand, interpret and consult in regard to:
    • Timetable using Nova T6
    • Cover
    • Performance Analysis
    • Discover
  2. To provide on-site/off-site support & Training in MIS Core products:
    • STAR7
    • SEN module
    • Behaviour Management
    • Registration and Admissions
    • Assessment
    • Statutory Returns
    • Attendance
    • Knowledge of Assessment 7 & Personnel
  3. Ability to create school timetables on request from School:
    • Include consultation sessions
    • Presentation to SLT
    • Delivery to agreed timescales
  4. Relationships
    • Strive to create relationships with school senior leadership teams.
    • Obtain school senior leadership teams details and communicate effectively and positively all SBS actions and plans.
    • Ensure that in the eyes of the school senior leadership team , SBS are indispensable wherever possible.
    • Whilst in the SBS offices to act as a focal point for SIMS related issues and assist colleagues with SIMS/MIS questions.
  5. Customer Services
    • Develop our customer service experience for all schools by supporting the MIS Service Desk function whenever required.
    • Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required.
    • Provide exceptional customer service and ensure all customers have complete satisfaction with the MIS service and SBS.
    • Escalate any potential customer issues and complaints to the Head of MIS as quickly as possible.
  6. Act as SBS ambassador in regard to Business Development
    • Use current market trends, DfE requirements to continuously improve the service offering.
    • Attend presentations for sales opportunities without the need of other SBS staff.
    • Be aware and promote the growth of the SBS customer base and be responsible for the retention of own school contracts, assisting other team members to retain contracts where possible.
    • Perform meetings in/with schools for new business activity to explain the MIS services.
    • Provide a consistent and professional approach to the SBS MIS business at all time.
  7. Performance
    • Provide the MIS Service Lead/Head of MIS with accurate information regarding school visits, and customer satisfaction
    • Identify new opportunities for MIS development and continuously look to provide added value
    • Communicate to MIS Service Lead/Head of MIS any issues, opportunities or resource requirements.
    • Attend briefings and webinars and use own initiative to maintain MIS knowledge
    • To provide technical input relating to developments in MIS
    • To be aware of developments in SIMS/MIS and to keep up to date with educational initiatives.
    • To provide assistance with data issues that may arise and to escalate as and when appropriate
  8. Project Management
    • Take ownership of assigned projects and focus on the deliverables and objectives
    • Provide MIS Service Lead/Head of MIS with regular updates and report on any issues
    • Research all possible solutions to issues before escalation
    • Assist in the provision of quotations for Schools relating to MIS business
  9. Sales & Marketing
    • Contribute to SBS blogs for related news, advice and requirements
    • To contribute to the development of the service to further expand into other educational establishments
  10. Flexibility
    • Maintain level of personal skills and knowledge through CPD
    • Willingness to learn a number of Management Information Systems and become an expert in at least two of these i.e. Arbor, ScholarPack, Bromcom and IRIS Ed:gen
    • Perform any other duties and objectives as required from time to time in order to contribute to the achievement of the business aims and objectives
  11. Service Desk
    • The Service Desk operation within SBS is a critical part of our service to schools, the central part of the company for our main services serving customers and employees alike. The Service Desk is the first point of contact for all of our customers, suppliers and colleagues and will always be the main hub of our company.
    • The Service Desk significantly contributes to the growth of our company by allowing people to understand our business and customers’ requirements and provide them with a fantastic platform to provide either field sales or consultancy services.
    • There will be a requirement to act as 2nd or 3rd line to provide support and assistance for our 1st line MIS service desk assistants.

Any additional duties commensurate with the post as specified by the MIS Service Lead/Head of MIS.