Capita Accredited
SIMS Support

We are extremely proud to announce that SBS has been awarded the Capita accreditation for its SIMS support for the third time.

SIMS Accredited

The accreditation has been awarded based on the following criteria:

  • evidence of our processes
  • onsite inspection to observe how we work
  • independent survey of our schools’ experiences

The SIMS Accreditation Service from Capita ensures support teams for the School Information Management System (SIMS) are delivering a school focused, high quality service.

SIMS is a central data source, allowing schools to collate, edit and analyse information, so helping to build a complete picture of every pupil and staff member, and make real-time decisions based on evidence. Key data is recorded for individual attendance, progress, behaviour, achievements and Special Educational Needs.

The accreditation process involves a rigorous period of self-assessment to ensure services and internal processes are optimised to provide each school with the best quality support and training, observation and assessment of consultants in school visits, followed by a comprehensive feedback survey completed by key members of the schools. Areas for assessment include helpdesk support, training, communication, customer care, business operations, service improvement, and resource management, with development plans for future enhancements.


Scores from our latest SIMS accreditation in 2018

It’s very rewarding to see from our report that our scores have improved for each accreditation, whilst supporting an increasing number of schools.

Overall scores

Criteria 2015 2018 Difference
Schools rate the support team’s overall level of customer service in terms of politeness, helpfulness and approachability of the team members 5.29 5.31 +0.02
Value for money of SBS SIMS support service; please judge this against the quality of all aspects of your SIMS support 4.78 4.89 +0.11
Overall quality of SBS SIMS Support Service 5.00 5.14 +0.14

Overall scores formed by Primary and Secondary school feedback

SIMS accreditation feedback

The constructive feedback from the survey has been invaluable to SBS and featured excellent reviews;

“The team are always very helpful and polite. Always willing to go that extra mile and nothing is too much trouble. In addition, they always ensure you are happy with the final solution.”

“Our support consultant has provided a very high standard of support, often going above and beyond the call of duty. Helpdesk are always very friendly, supportive and eager to help. SBS offer value for money, matching their costs with the level of service we actually use. At present our use of SIMS is limited but SBS have been pro-active in encouraging further use and have been heavily involved in the planning for the future where we as an Academy will use SIMS more extensively. Altogether SBS have provided an excellent service.”

“I would like to take this opportunity to say that the SIMS support (from the SBS Helpdesk and Consultancy visits) has been second to none. I was new to the school and my role 18 months ago; the support I have received from SBS has been imperative to my own professional development. The SBS helpdesk staff have been patient and calm and supported me with all of my queries, whenever I have called. Their response time is excellent. If they are unable to solve my query instantly they regularly communicate with me either by telephone or email, keeping me informed and updated every step of the way. The visits I have from the SIMS Consultants are tailor-made to my Local Authority and my individual professional requirements and needs. I highly value the service and support I receive from SBS.”

An enormous amount of hard work goes into the lead up to, during, and after the process, which is why SBS is delighted to have achieved this accolade once more and to be able to provide SIMS accredited support to our schools.

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