MIS Support
SBS provide MIS support and data management solutions for schools, academies, and MATs.
With over 20 years of MIS expertise and accredited to support Capita SIMS, Arbor and ScholarPack, our MIS Support service is designed to meet your requirements and exceed expectations.
Our Service Desk support is provided by experienced education sector MIS consultants, available for all MIS-related queries and general school data management and reporting advice.
Via secure remote support software, we can access your systems (with permission) to help identify issues, provide solutions, and ensure resolution. In the event software upgrades are required (Capita SIMS) we can provide this as well.
In addition to our accredited service desk support, we offer specialist consultancy services, where our experienced staff work with you to develop effective and efficient use of your MIS, ensuring you realise its full potential.
Service overview
| Service Summary | Gold | Silver | Bronze | Service Desk |
|---|---|---|---|---|
| Allocated consultancy days | ✔ | ✔ | ✔ | |
| Dedicated training | ✔ | ✔ | ✔ | |
| Remote services can be undertaken using SLA time | ✔ | ✔ | ✔ | |
| Unlimited Service Desk, including remote support for all MIS modules | ✔ | ✔ | ✔ | ✔ |
| 3 main upgrades and patches (for SIMS), run remotely out of hours | ✔ | ✔ | ✔ | ✔ |
| Statutory advice | ✔ | ✔ | ✔ | ✔ |
| MIS advice and news sent out via our blog | ✔ | ✔ | ✔ | ✔ |
| Primary - number of half day visits | 12 | 7 | 3 | - |
| Secondary & All-Through - number of full day visits | 11 | 6 | 3 | - |
Our consultancy includes:
- Pupil assessment and performance analysis
- Staff contracts and absence management
- Timetabling construction and changes
- SEN setup and reporting
- Short- or long-term cover for your Data Manager
Feel free to contact us today to discuss your requirements by calling
0345 222 1551 - Option 5 or email hello@schoolbusinessservices.co.uk
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