An ICT Managed Service SLA is tailored to your specific school’s requirements, meaning that no two are ever entirely the same, ensuring that we provide you with the highest level of appropriate support.
Before any support is provided a full audit will identify the level of service that we would recommend, as well as a five year ICT budget plan. SBS will then devise the most cost-effective strategy for your school.
Levels of support depend on the size of your school but will typically include one or two onsite technicians for on the ground fixes, with a weekly visit from a senior network manager. All levels of ICT-related issues can be effectively handled without having over-qualified and expensive engineers performing basic tasks.
We work with your technicians to proactively manage all the ICT infrastructure. Advice can be given on effective classroom management to both support teaching and learning directly and to facilitate the continued use of ICT suite PCs.
Your school is further supported by a professional Service Desk that provides real-time assistance with remote monitoring and access for issue resolution. This expertise is readily available to your own staff to aid training and enhance learning.