Meet the
MIS team

Our MIS team is a Capita-accredited support provider for SIMS, with a wealth of experience in the management of pupil and staff information.

Consisting of ex-Deputy Headteachers, teachers and MIS educational specialists, the team builds trusting relationships with schools, providing consultancy and training.


Viv Reed
MIS Manager


Viv Reed

Viv has been working within the education arena for over 20 years, both within schools and for nearly 6 years within a Capita Accredited Local Authority as Manager of the SIMS support unit.

Currently managing the Capita Accredited MIS Team for SBS, Viv is considered skilled in the wide range of SIMS modules across the board and is a specialist expert within the secondary sector.

Viv has given many presentations and electives at Capita/SIMS national conferences covering a wide range of SIMS uses and was shortlisted for a BECTa excellence award. She has helped produce Capita/SIMS training materials (used by many Authority support units), including the School Improvement Programme courses, such as those for Senior Leadership Teams, Pastoral Officers and Inclusion Managers.

Whilst working within a secondary school, Viv was mentioned by name in an Ofsted inspection report for excellence in the use of pupil data. Viv continues to be a Senior Associate Member of the Institute of IT Training (IITT) and is confident in her approach to consultancy and training.


Seymour Leeds
SIMS Consultant


seymour

Seymour has worked as an educational consultant since September 2002 and SBS are pleased to be able to use his services as a senior SIMS consultant.

He has run courses in the training centre, delivered bespoke courses in schools, worked on specific projects with schools and delivered presentations to a wide range of audiences.

He has delivered electives for Capita at their annual conferences and been involved with delivering assessment seminars for Capita in different parts of the Country.

Seymour’s timetabling experience is quite broad. He has written many timetables for his former school since 1989 including the one for this year (as well as formulating the Option Scheme for these years). He has also written timetables for other schools of different types such as those with and without sixth forms, split sites and Special Schools.

Seymour would judge his strongest areas to be those concerning assessment and timetabling and their related functions. He has a wealth of school experience in his 29 years of teaching, having held the positions of Deputy Head (for 12 years), Head of Sixth Form, Head of Chemistry and SIMS Manager amongst others.


David Fisher
Education Specialist


clare-druce

David has worked as an educational consultant for over 5 years, and has been an expert in SIMS for over 15 years.

As an experienced trainer who has presented to a wide range of audiences, David has delivered courses in both SBS’ dedicated training facilities and onsite for schools as a bespoke service.

David is competent in supporting all areas of SIMS and specialises in helping Senior Leadership Teams (SLT) increase their use of their systems to increase efficiency and effectiveness.

David has spent a lot of his time helping schools modify their systems to adapt to the new world of “Life without levels”.

He is also adept in helping new schools to create systems from scratch. David has gained a wealth of experience having been a network manager of a large secondary school, a school governor for over 17 years in four different schools, and has been a chair of governors for over 3 years.


Nikki Harris-White
MIS Service Desk


Nikki has been with SBS since 2012, working on the MIS Service Desk. Most customers have probably spoken to her at some point when calling in with queries.

Nikki was born into the SIMS environment, as her mum was a data manager at a local secondary school when she was growing up. She started working at East Sussex County Council on the SIMS helpdesk working alongside Viv Reed and Seymour Leeds, and found SIMS very interesting and so much to learn.

While at East Sussex County Council she worked 1 day a week in a local secondary school so she could see SIMS being used from a schools point of view.

Nikki is married to Matt and has 2 daughters, Chloe who is 5 years and Zara who is 10 months.


Laura Bagnall
MIS Service Desk


Laura works on the MIS Service Desk delivering telephone support and training advice.

Her previous roles have been working on the frontline at an Independent school as an Early Years practitioner and swimming teacher.

As you can imagine this role at times was not without its challenges. However, at the same time very rewarding and gave her a good insight into the passion and commitment required to develop and teach our younger generation.

Laura has been working with SBS now since February 2016. She continues to develop and broaden her product knowledge and always strives to deliver excellent customer service when assisting our schools with their requirements.


Len Cooper
ICT and MIS Consultant


Len provides expert ICT and MIS training and consultancy for our schools.

As part of the SBS ICT Team, Len has spent over ten years in schools – using his wide range of skills to build and maintain Servers and PCs, as well as managing the schools’ networks and supporting staff with their application needs.

Since being part of the SBS MIS Team, he now provides technical support and training expertise – having run sessions covering Word, Excel, PowerPoint and Outlook, as well as developing and delivering a Presentation Skills course.

Do not be fooled by his youthful good looks, Len has spent over 40 years of his life in ICT! After starting his working life on mainframe computers, in the corporate environment of the 1970s, Len stepped across to the world of PCs and networking in 1991 – eventually moving into the education sector in 2004.

Len is renowned for his sense of humour which is enjoyed by SBS staff and schools alike! When he’s not running about after his five children and six grandchildren, Len reads Billy Bunter books and plays guitar, in the style of his rock heroes – ‘Zeppelin, Muse and Megadeth!


Justin Bottinga
MIS Consultant


Justin has worked over 5 years in SIMS support. Originally, he started working at Capita’s service desk, working on 1st line, answering phone calls and dealing with customers as a first point of contact.

He moved onto 2nd line dealing primarily with the Reporting Module, School Census, End of Year Procedures before moving on to dealing with the timetabling side, such as Nova T6, as well as modules such as Options and Course Manager.

Whilst working at Capita, Justin already showed a keen interest in providing training sessions, regularly taken the initiative to provide training sessions for new starters, as well as more advanced hints and tips for more experienced members of staff.

Since joining SBS, he has taken his knowledge to provide training courses, as well as on-site support.


Dawn Holloway
MIS Service Desk


Dawn works on the MIS Service Desk delivering telephone support.

Dawn has worked in education since leaving school, starting at The Open University and then a secondary school where she worked for 16 years before joining SBS in July 2016. She has enjoyed the change in environment, working as part of a friendly, knowledgeable team and is constantly adding to the SIMS knowledge she acquired during her previous school roles.

Dawn lives in Milton Keynes with her family and has two grown up children who also work in education. She is an avid dog lover and boards/walks other people’s dogs on occasion.


Michelle Tillyer
MIS Service Desk


Michelle works on our MIS Service Desk delivering support to schools via the telephone and email.

Previously Michelle has worked in a customer service environment and has 25 years experience in various industries. Michelle has been working with SBS since May 2017 and she is continuing to develop and broaden her product knowledge and always strives to give excellent customer service.

In her spare time Michelle enjoys spending time with her teenage daughter and walking the dog.


Albie Hunter
MIS Service Desk


Albie works on our MIS Service Desk supporting schools with their day-to-day queries.

Previously, Albie was a teaching assistant for Foundation and Year 1. She found it very rewarding to see the children grow and develop their skills.

Away from SBS she enjoys enjoy spending time with her children having fun in the great outdoors. Her hobbies include drawing, travelling and occasionally, snowboarding.


Jason King
MIS Consultant


Before joining SBS, Jason worked for Capita for 5 years working on the service desk to support and maintain 1400 schools across Britain.

Jason found this role highly rewarding as each day brought fresh challenges. He also undertook an IT apprenticeship whilst working at a secondary school which gave him a good insight into the education sector and how schools operate.


Anne Creed
MIS Service Desk


Anne has worked in education for over 10 years, starting at The Gatehouse school (a special needs school), then the PECs (South and Central) and Shenley Brook End school where she worked there for nearly 4 years before joining SBS in October 2017.

She has enjoyed the change in environment, working as part of a friendly, knowledgeable team and is constantly adding to the SIMS knowledge she acquired during her previous school roles.

Anne lives in Milton Keynes with her family and has a grown up daughter who looks after two children under 3 years old. She is an avid dog lover and does agility with her Sheltie once a week and is starting to compete at competitions, as well as cross stitching and spending time with the grandchildren.


To discuss your requirements please email our MIS (SIMS) Service Desk or call 0345 222 1551 Option 3.

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