Day-to-Day Support for Finance, MIS and ICT Teams
Whether you're managing finances, pupil data or IT systems, day-to-day issues can quickly become time-consuming distractions. Our specialist Service Desk teams provide fast, reliable support to keep your school or trust running smoothly.
From resolving technical issues and reporting queries to providing expert guidance and best practice advice, we're here to support your team every working day.
What's included in Service Desk?
- Expert support from specialists: Access experienced Finance, MIS and ICT professionals who understand the unique challenges facing schools and trusts.
- Fast issue resolution: Get answers to questions quickly, reduce delays and minimise disruption to your operations.
- Unlimited Support: Contact our team as often as you need throughout your contract term.
- Peace of mind: Know that expert help is only a phone call or email away when issues arise.
Choose the Support your Team Needs
Extra support. Every day.
Get practical advice and guidance from education finance specialists whenever questions arise.
Perfect for:
- Finance officers
- School business managers
- CFOs and trust finance teams
What you'll get:
- Fast answers to day-to-day finance system questions
- Help resolving urgent issues and bottlenecks
- Expert guidance on reporting, funding and best practice
- Support for users of all experience levels
- Advice that saves time and reduces stress
Expert MIS support and Training
Get help with system issues, statutory returns and everyday MIS queries from our dedicated team.
Perfect for:
- Data managers
- MIS administrators
- Attendance and assessment teams
What you'll get:
- Unlimited remote helpdesk support
- Support available Monday-Friday, 08:00-17:00
- Assistance with statutory returns and submissions
- Expert guidance on MIS processes and reporting
- Free statutory returns training
- Fast issue resolution from a UK-based support team
Instant, reliable support
Perfect for:
- School and trust IT leaders
- Operations teams
- Schools without an in-house ICT capacity
What you'll get:
- Unlimited remote ICT support
- Rapid issue resolution
- 24/7 system monitoring
- Cybersecurity monitoring
- Emergency onsite support
- ICT procurement support advice
"The SBS team gave me peace of mind after training, always there with answers when I needed them."
Nick Baumber, Finance Officer | Queen Elizabeth's School
Looking for Strategic Support?
Our Service Desk teams are here to answer questions, resolve issues and provide day-to-day support. But sometimes schools and trusts need help with something bigger.
Our specialist consultants can support one-off projects, reviews and improvement programmes across Finance, MIS and ICT.
Get Support with:
- Financial health checks and reviews
- Management accounts support
- Budget planning and forecasting
- CFO mentoring and leadership support
- Trust growth and finance readiness
- Financial benchmarking and efficiency reviews
- Cyber security audits
- Digital strategy reviews
- Infrastructure assessments
- Cloud migration projects
- Microsoft 365 optimisation
- Procurement and technology planning
Talk to our team about your requirements
Schedule a call today to find out how SBS’s Support Desk or Consultancy can support
your needs and move your school or trust forwards.
Get in touch