TeamSOS Heron Way Primary School case study

Posted  13th December 2021
Posted by  SBS Partner
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Guest blog from teamSOS

An inspiring example of how a primary school replaced radios with teamSOS and revolutionised their on-call incident management processes, sped up their response times and improved staff and student safety and well-being.

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A bit of background

James Crump is the Head Teacher of Heron Way Primary School, a two-form entry primary school in Horsham West Sussex. Heron Way Primary School has always relied on radios to manage their on-call response. Where they have specific incidents that require additional supervision – radios were used as a direct link to the School Office and SLT.

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"Radios broadcast indiscriminately so more staff respond than are necessary. Most importantly anyone on the same frequency or nearby the radio can overhear exactly what is being discussed which impacted our ability to comply with data protection law.“


The problem with radios

The challenges of replacing radios

The solution


The school’s advice for other schools considering teamSOS

teamSOS is specifically designed for safe and secure use on personal devices in an emergency, and on school computers, ensuring that sensitive school data is only held centrally whilst ensuring your staff have fast access to help wherever they are.

Because of the critical role that teamSOS fulfils, James emphasised the importance of planning the implementation :   

"Be explicitly clear on what you want teamSOS to do for your staff before you start rolling it out. Make sure you test the app with a small group that reflect the different roles in your school, allowing them to have confidence and trust in it.” Once that confidence and trust has been established then James’ view on how to move from legacy radios to teamSOS was altogether swifter Set a date and make the jump,” he said, “use it for everything it offers, you won’t regret it!"

"It’s a good conduit for building the team and giving everybody reassurance they they’re not working in isolation and there is a team around them. We even used it to let staff know where there was petrol during the recent crisis… in all seriousness that’s how useful it is!"