Helping us to help you

Helping us to help you

MIS
Posted  28th June 2016
sims-helpdesk-support

As you might imagine, we have a very busy Service Desk here at SBS, and this is particularly true at peak times of year such as now.

When you call us, it is essential that we take down some key items of information (even if we resolve the issue straight away) because we need to keep a detailed log of all calls to the Service Desk. This helps us to monitor performance against our Key Performance Indicators, analyse peak times and identify recurring incidents. We would invite you to download our SIMS Help poster for display in school which will give you an at-a-glance view of our Service Desk contact details, along with the details to have ready when you call to help us resolve the issue as promptly as possible. Download now! → As always, we welcome your valuable feedback. Please feel free to contact us with any suggestions or comments you may have regarding the Service Desk or other areas of MIS support. 0345 222 1551 • Option 3 or email MISservicedesk@schoolbusinessservices.co.uk