What happens if you don’t act
Because of the regulatory nature of this change, it’s crucial that you provide the requested documentation in good time. We’ll work with you throughout the process to support you in putting together the required information.
Delays in providing the documentation may lead to us being unable, for legal reasons, to continue processing your customer payments online and through Pingit, PayPoint or the Post Office using our payment platform. We may also be unable to make payments to your or your suppliers.
To avoid any interruption to your service, we’ll keep in touch with you throughout this process and will be on hand to provide advice and guidance.
Next steps – to be completed by Friday 28 June
- Collect the requested KYC documentation for upload to the Pay360 secure document portal
- If you wish to continue to use ‘Refund to Card’, complete the Direct Debit Mandate
and upload it using the Pay360 secure document portal
Should you have any questions or require support on any element of the process, please contact our Helpdesk (details below).
Head of Risk and Finance Operations, Pay360 by Capita
Find out more in the Capita blog >
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