ICT Service
Levels & Options

A range of support options, from ICT helpdesk, to onsite technicians, right through to fully managed services, to match your technology strategy.

ICT services for schools and academies

We offer three, simple core levels of service to schools, with a range of further support options, depending on your requirements:


Option 1: Unlimited Service Desk support
Option 2: Ad-hoc onsite technician days throughout the year to fit the needs of your school
Option 3: Fully Managed ICT Services


Within your Service Level Agreement SBS can include additional options, or we can work with you outside of an annual contract:

  • Remote support services and automation
  • ICT strategy planning services
  • Technology procurement services
  • Professional consultancy services
  • Project management
  • ICT training courses
  • Secure, encrypted off-site online backup services
  • Technical MIS & SIMS support

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ICT service desk support for schools and academies

SBS Service Desk Support is provided by experienced education sector ICT engineers who have a wealth of knowledge of existing, new and emerging technologies in education. We implement CSI (Continual Service Improvement) on our Service Desk, reviewing how we work so we can ensure effective and responsive support for all customers.

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Fully Managed ICT Services for education

At SBS we recognise that every school is individual in its requirements for supporting their level of ICT systems.

Therefore, SBS provide a comprehensive and professional solution which is tailored to the individual ICT support requirements of each school. The managed services that SBS provide are flexible and can be amended at any time to suit the school’s requirements. The Managed Services Team ensure that all SBS services taken by the school, not just ICT, work together and as a whole provision, thus making it a one-stop-shop experience for the school.

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